Terms of Service

The basics

These terms are a contract between you and DuitLabs, Inc. ("DuitLabs," "we," "us"). By using our platform, you agree to them. If you're using DuitLabs on behalf of a company, you're confirming you have the authority to agree on their behalf. (If you don't, that's between you and your legal team.)

We've tried to keep this readable and fair. If something doesn't make sense, reach out — we're happy to clarify.

What DuitLabs does

DuitLabs is a retail intelligence platform for CPG brands. We ingest your retailer and supply chain data, apply AI-driven analytics, and help you act on the insights — from demand forecasting to chargeback management. The specifics of what's included depend on your plan.

Your account

You'll need to create an account with accurate information. Keep your login credentials secure — you're responsible for activity under your account. If you notice anything suspicious, let us know right away.

Your data belongs to you

Any data you upload or generate in DuitLabs is yours. We only process it to deliver and improve the service. We won't share it with other customers or sell it to third parties. For more details, see our Privacy Policy.

Our platform belongs to us

The DuitLabs software, models, algorithms, and design are our intellectual property. These terms give you the right to use the platform — not to copy, reverse-engineer, or build a competing product from it.

Play fair

We ask that you use DuitLabs for legitimate business purposes. That means no transmitting malware, no abusing API limits, no sharing credentials with unauthorized users, and no using the platform to break the law. We probably didn't need to write that down, but here we are.

Pricing & payment

Paid plans are billed monthly or annually. If we need to change pricing, we'll give you at least 30 days notice. If payment lapses, we may need to pause your access until it's resolved.

Uptime

We work hard to keep the platform available and aim for 99.9% uptime. We'll communicate scheduled maintenance in advance — no surprise disappearing acts. If you're on an enterprise plan, we can discuss a formal SLA.

Keeping things confidential

We'll treat your non-public information as confidential, and we expect the same in return. This doesn't apply to information that's already public or independently developed.

Your Responsibility

If your use of DuitLabs leads to a third-party claim against us — for example, because of data you uploaded that you didn't have rights to — we'd ask you to cover the resulting costs. This works both ways: we take responsibility for our side too.

Liability

We stand behind our product, but we need to be reasonable about risk. DuitLabs isn't liable for indirect or consequential damages (like lost profits from a downstream decision). Our total liability is capped at what you've paid us in the 12 months before a claim. This is standard for software services and helps us keep prices fair.

Ending the relationship

You can cancel your subscription at any time — breakage fees may apply depending on your plan and billing cycle. If there's a serious breach, we may need to suspend access sooner. When it's over, we'll keep your data available for export so you're not left stranded.

Changes to these terms

We may update these terms as we grow. If something material changes, we'll give you at least 15 days heads-up by email or in the platform. If you keep using DuitLabs after that, it means you're on board.

Governing law

These terms are governed by Delaware law — yes, like every other startup. If a dispute arises that we can't resolve together, it'll go to binding arbitration under standard AAA rules.

Questions?

We're a small team and easy to reach. For anything related to these terms:

DuitLabs, Inc.
Email: [email protected]